Still talking. Already paid.
While the customer types, the product is found, the cart takes shape and the payment link lands in the thread. Confirmation and order status follow in the same conversation.
The same order. Two statements.
The old way.
Steps of the old way, struck through:
- The order was pieced together from messages by hand.
- Bank details were sent over.
- Someone waited for a transfer slip.
- The total was typed wrong and corrected.
- The customer disappeared at the payment step.
Example business
Olive oil producer
ItemAmount
Early harvest extra virgin, 5 L tin
4 × 1,850.007,400.00
DeliveryFree
TotalTRY 7,400.00
Paid, 10:50Being prepared
The link lands in the thread. What does the customer write?
Business: an olive oil producer. Customer: a restaurant. Product names, prices, times and numbers are illustrative.
- Customer: Hi, is the new harvest in? We need 5-litre tins for the kitchen.
10:42
- Business: Hello, it is. There are two options for kitchen use:
- Early harvest extra virgin, 5 L tinTRY 1,850.00
- Extra virgin, 5 L tinTRY 1,450.00
10:42
- Customer: How long does delivery to Istanbul take?
10:44
- Business: Orders placed before 15:00 go out the same day. Delivery to Istanbul usually takes 1 to 2 working days.
10:44
- Customer: Four tins of the early harvest, please.
10:46
- Business: Your cart is ready: 4 × early harvest 5 L, TRY 7,400.00 in total. Delivery is free. Confirm and the payment link comes straight here.
10:46
- Customer: Confirmed.
10:47
- Business: Here's your payment link:Payment linkOrder #1042TRY 7,400.00
10:47
Order #1042 · 10:47 · 1 line · TRY 7,400.00
10:47Payment link created: #1042. Example.
Step 4 of 6
If they say "this evening", the cart and the link wait in the conversation, and if payment doesn't come, the order is followed up.
The order is written. Stock goes down.
An order taken in the chat is written to the business's own stock and order systems. If those systems are missing or scattered, the same SilverOps team builds the ERP and stock side too.
Example order #1042 is written to the system; early harvest 5 L stock goes from 38 to 34; the parcel is being prepared.
Four products. One record.
Example: the activity record of order #1042.
A new-season follow-up went to a restaurant that ordered last season.
New-harvest question answered; two products suggested from the catalogue.
SilverCheckout
Payment received, written to your order system, stock updated.
The customer rang to ask how invoices are issued; answered from the same knowledge base.
Same knowledge base. Same panel. Same team.
The small print. In large type.
- Who installs and runs it?
- the SilverOps team
- What is it built on?
- SilverReply
- What does it connect to?
- your stock and order systems
- Which payment infrastructure?
- decided on the discovery call; SilverCheckout is not a payment processor
- Why no price list?
- scope differs from business to business: how orders travel today, the systems to connect, the payment step
SilverCheckout does not build a storefront. The sale closes where you are already talking.
Total: one conversation.
The call's agenda
- How orders reach you today
- on the agenda
- The stock and order systems you use
- on the agenda
- The payment step
- on the agenda
- Installation and operation
- on the agenda
- Price
- after the call